Frequently asked questions
The stones
Will the stone I receive be the one in the photograph?
It will look like it, without being identical. Stones are natural materials: shade, veining, inclusions and dimensions vary from one example to the next. That is what makes no two pieces the same. If the difference disappoints you, you have fourteen days to change your mind.
Do stones have an effect on health?
No, and we will never say otherwise. What we sell are decorative and wellbeing objects. The virtues that tradition attributes to them are reported as such — beliefs, sometimes very old ones, never promises. A stone is no substitute for medical advice, a diagnosis or a treatment.
How do I care for a stone?
Rinsing under clear water and drying gently is enough in most cases. One warning, though: some soft materials cannot take water, selenite first among them, which scratches with a fingernail and breaks down on contact with damp. When in doubt, a dry cloth.
The order
What are the delivery times?
Your order is prepared within 1 to 3 business days, then delivered in 3 to 7 business days in mainland France. Allow 5 to 12 days within the European Union, 10 to 20 days internationally. The detail is on our Shipping page.
Where do parcels ship from?
From a warehouse in Spain, inside the European Union. For a delivery in France or within the Union, this changes nothing for you: no customs, no extra tax.
Is shipping free?
Yes, in mainland France on orders from €65. Below that, it is €7.99.
What about Switzerland, Norway or Canada?
We deliver there, but these destinations are outside the customs territory of the European Union: customs duties and import taxes may be charged to you on arrival. They are not included in our prices and remain payable by you.
Why is there no VAT on my invoice?
The shop operates under the French small-business VAT exemption (article 293 B of the French General Tax Code). There is therefore no VAT to charge, and none to reclaim. The price shown is the price paid.
Returns and guarantees
Can I change my mind?
Yes, you have fourteen days from receipt to let us know, without having to give a reason. An email is enough. You then send the items back within fourteen days, at your own cost, and we refund you within fourteen days — standard shipping costs included.
My item arrived broken. What do I do?
That is not a withdrawal but a lack of conformity, and the rules are different: write to us with photographs and your order number, return costs are on us. You choose between replacement and refund. This guarantee runs for two years.
Are some items non-returnable?
A few, listed in article 8.5 of our terms and conditions: personalized pieces, cosmetic or bath products once unsealed, and gift cards whose code has been sent.
The shop
How do you choose the pieces?
A piece enters the catalog because the material is honest, because it sits well in the hand, because it has a reason to be there. We are not trying to offer everything.
A dispute, a disagreement?
Write to us first: we always look for the simplest solution. If our answer does not satisfy you, you may refer the matter free of charge to the consumer mediator we come under, CM2C, within one year of your written complaint.
If you live in another European Union country, the European Consumer Centres Network (ECC-Net) will assist you free of charge with a cross-border dispute: www.eccnet.eu.
My question is not here.
Write to us at manondecascadesetsens@gmail.com. A reply within 48 business hours.