Shipping policy
Last updated: 24 August 2026
Where parcels ship from
Our orders are picked and shipped from a warehouse in Spain, inside the European Union. For a delivery in France or within the Union, this changes nothing for you: no customs, no extra tax.
Preparation
Your order is prepared within 1 to 3 business days of payment being received. You get an email with a tracking number as soon as it leaves the warehouse.
Times and rates
| Destination | Method | Time after dispatch | Rate |
|---|---|---|---|
| Mainland France | Standard | 3 to 7 business days | €7.99 |
| European Union | Standard | 5 to 12 business days | €22.00 |
| French overseas territories, Monaco, Andorra | Standard | 10 to 20 business days | €29.00 |
| International | Standard | 10 to 20 business days | €29.00 |
Shipping is free in mainland France on orders from €65. Below that amount, the standard rate of €7.99 applies.
Times are given in business days, excluding weekends and public holidays, and run from dispatch. In any event, your order will be delivered within 30 days at the latest of being confirmed.
Overseas territories, Monaco and Andorra
We deliver to Guadeloupe, French Guiana, Martinique, Mayotte and Réunion, French Polynesia, New Caledonia, Wallis and Futuna, Saint Barthélemy and Saint Pierre and Miquelon, as well as Monaco and Andorra, at a rate of €29.00.
International destinations served
Switzerland, Norway, United States, Canada, Japan, South Korea, Singapore, Malaysia, Hong Kong, Israel, United Arab Emirates, Australia, New Zealand.
Customs duties and import taxes
Important. For destinations outside the customs territory of the European Union — including Switzerland, Norway, Andorra, the United States and Canada — your order may incur customs duties, import taxes and clearance fees.
The French overseas departments and regions are part of the European Union but excluded from its VAT territory: shipments there are subject tooctroi de mer (the local dock dues) and local taxes, on the same terms. Shipments to Monaco, on the other hand, incur no additional duty or tax.
The French overseas collectivities — French Polynesia, New Caledonia, Wallis and Futuna, Saint Barthélemy and Saint Pierre and Miquelon — lie outside the customs and tax territory of the European Union. Shipments sent there may incur local import duties and taxes, which remain payable by you.
These amounts are included neither in the price of the items nor in the shipping cost: they are charged by your country's customs authorities and remain payable by you. The amount depends on local regulations, which are outside our control.
If a parcel is refused at customs and returned to us, we refund the price of the items, less the shipping costs we incurred.
Tracking your parcel
A tracking number is sent to you by email as soon as the parcel is dispatched. It can take 24 to 48 hours before tracking updates: this is normal, the carrier has to scan the parcel first.
Incomplete or incorrect address
Check your address carefully before confirming: an incomplete or incorrect address causes a delay, or even the return of the parcel. If you spot a mistake, write to us straight away at manondecascadesetsens@gmail.com — we will correct it if the order has not yet left. A re-shipment after a return for a wrong address is charged at the shipping rate in force.
Damaged, incomplete or lost parcel
On arrival, check the condition of the parcel. In the event of damage or a missing item, record precise reservations with the carrier and write to us within 3 working days with photographs: we take it from there.
If your parcel does not arrive within the stated time, contact us: we open an enquiry with the carrier. We remain responsible for the proper performance of the order until it is delivered into your hands.
Late delivery: your rights
If the stated delivery date has passed, you may give us formal notice to deliver within a further reasonable period. If we fail to perform within that new period, you may cancel the order by simple written notice and we will refund you in full within 14 days (articles L216-6 and L216-7 of the French Consumer Code).
A question?
Write to us at manondecascadesetsens@gmail.com. We reply within 48 business hours.